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PAYMENT INFORMATION
What should I do if I receive a damaged or wrong product?
Customer should inform us within 24 hrs of receiving the damaged or wrong product. Complaints received after 24 hrs may not be covered.
Can I change or cancel my order?
Yes. Customer can change or cancel order before it has been shipped out from our warehouse. Once the order has been shipped out, customer has to pay for all shipping charges as well as re-stocking fee.
SHOPPING INFORMATION
What are the delivery charges for orders from the Online Shop?
We offer free shipping on orders above $90. If your order is less than $90, then shipping charges will be calculated during checkout.
How long will delivery take?
We ship out all of our orders within 24 hrs of placing the order. When placing the order, you may be able to see the estimated delivery date on checkout.
Order and tracking information?
After placing the order, customer receives an email with order confirmation which includes order number. Our shipping department confirms the order and starts processing it in timely manner. Once the process is complete, customer receives an email with all the tracking information. Customer can also track their order on our homepage with their order number and billing email.
Do we price match?
Yes, we PRICE MATCH to all registered businesses in Canada. Some conditions may apply.