Last updated: March 11, 2025

Please review our return policy below for details on how to process returns.

RETURNS

All returns must be initiated within ten (10) days from the date of purchase. Returned items must be in new, unused, and unopened condition, with all original packaging, tags, and labels intact.

RETURN PROCESS

To initiate a return, please contact us at [Your Email Here] to obtain a Return Authorization and RMA number. Once approved, securely package the unopened and unused item along with proof of purchase and send it to the following address:

Snack N Munch Smoke Shop
Attn: Returns
RMA #
Snack N Munch Smoke Shop 1409 Commercial Drive, Vancouver, BC V5L 3X8 Canada.

Please note that customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service to ensure the return is received.

REFUNDS

Once we receive your return and verify its condition, we will process your refund. Please allow at least seven (7) days for processing. Depending on your payment provider, refunds may take 1-2 billing cycles to reflect on your statement. You will receive a confirmation email once your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Products that have been opened or used.

Refunds will not be issued in the following cases:

• The customer provides an incorrect shipping address at checkout, including errors in house number, street name, or postal code.

• If the incorrect shipping details result in the item being returned to us unopened, a refund will be processed after deducting the outbound and inbound shipping costs.

For defective or damaged products, please contact us at info@snacknmunch.com to request a replacement or refund.

IMPORTANT NOTES

• A 15% restocking fee applies to all returns.

• Customers must notify us within 24 hours of receiving a damaged product.

QUESTIONS

If you have any questions about our return policy, please contact us:

By email :info@snacknmunch.com
By visiting this page on our website: https://snacknmunch.ca/contact/
By phone: +1-604-867-1111